Agents will get upgrade deals for signing on with new Carnival program

Adolfo Perez - cruisers who sail in upgraded accommodations have a greater tendency to continue booking at that level moving forward Adolfo Perez - cruisers who sail in upgraded accommodations have a greater tendency to continue booking at that level moving forward

Carnival Cruise Line's new upgrade program lets travel agents be the heroes with their clients.

Via 'Be the Hero,' agents can offer specially priced cabin upgrades to their booked clients. Retailers opt in via GoCCL.com to receive special upgrade offers sent only to participating agents. All confirmed and paid upgrades will be fully commissionable.

'We know how much our guests value the experience of booking with travel agents and this upgrade opportunity provides an additional way for agents to deliver enhanced sales and service to their clients,' said Carnival’s Adolfo Perez, SVP sales & trade marketing. 'Our research shows that guests who sail in upgraded accommodations have a greater tendency to continue booking at that level moving forward, making this an ongoing upsell opportunity for our travel partners.'

Upgrade offers will range from upgrades within the booked category, from an interior to an ocean-view or balcony, and an ocean-view or balcony to a suite. Upgrades are based on availability and are offered on a first-come-first-served basis.

Upgrade offers as part of the 'Be the Hero' program will be sent on a weekly basis to agents with eligible bookings who have registered for the program. Agents can register now through April 4.

Enrolled agents can access selected upgrades for their clients via the 'upgrade your client' link in the 'manage booking' section of GoCCL.com. They also can send their clients available upgrade offers, with a ready-to-use templates created and provided by Carnival. Payment is due at the time of redemption and agents will receive a report with completed upgrades, including their enhanced commission, the following day.

Posted 15 March 2018

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Anne Kalosh

Editor, Seatrade Cruise News & Senior Associate Editor Seatrade Cruise Review