'This softly, softly approach allows us to move more quickly, but also to correct errors early before they impact a lot of vacations,' Fain told analysts during the second quarter earnings call.
Symphony has the latest
The app's functionality is most complete on Royal Caribbean International's newest ship, Symphony of the Seas, which will be surpassed by the newer Celebrity Edge later this year. The technology rollout continues, with about half the fleet to be connected this year and most of the rest by the end of 2019.
Frictionless arrival
One thing Excalibur facilitates is 'frictionless arrival'—a term Fain said the company has trademarked—to make the check-in process seamless.
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