HAL introduces Best Price Guarantee for excursions

Passengers who pre-book Holland America Line's Explorations Central (EXC) Tours can be assured they're getting the lowest rates through a new Best Price Guarantee program.

It's available on all ships and all itineraries, except Asia cruises, and promises that if a passenger finds a comparable shore excursion elsewhere at a lower price, HAL will provide an on-board credit of 110% of the price difference.

'We believe our EXC Tours offer exceptional value, competitive pricing and the highest quality,' HAL president Orlando Ashford said.

If passenger books an EXC Tour then finds an equivalent tour that offers the same amenities and experiences, including date, time, duration, transportation and meals, a request can be submitted through an online form up to seven days before cruise departure.

The passenger will be notified within two days of submission if the tour meets the requirements for the Best Price Guarantee.

If it does, a non-refundable on-board credit will be issued to use during the cruise. The Best Price Guarantee applies only to shore excursions that are advertised with pricing and publicly available.

The Best Price Guarantee submission form can be accessed at hollandamerica.com by all booked passengers once they have checked in online.

Posted 08 November 2017

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Anne Kalosh

Editor, Seatrade Cruise News & Senior Associate Editor Seatrade Cruise Review