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HAL/Seabourn veteran joins Windstar in guest services role

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George Howell - nearly four decades of travel-related experience
Windstar Cruises appointed George Howell as senior director, guest services, responsible for leading call center operations, the air-sea department, customer service and document fulfillment. He'll manage the vacation planning department of more than 50 professionals who support sales and customer service.

Howell brings nearly four decades of travel-related experience. He most recently ran the Howell Management company, providing consulting services to the travel industry in the areas of sales, operations and marketing. He previously managed the air-sea and documentation divisions for Holland America Line and Seabourn from 2006 to 2016.

Prior to that Howell was vp revenue development for Cruise West, led AAA Washington and AAA Arizona Travel Services divisions and worked for Doug Fox Travel and Our World Tours.

'We are truly thrilled to have a leader of George’s caliber and extensive experience join our growing team in this key role. We are very proud of the outstanding service that our travel partners and guests receive today and, with George on board, we aim to elevate that high standard even further, delivering the best possible customer service experience,' Windstar president John Delaney said.

He added: 'Having worked as a travel agent and on the travel product supplier side, George really understands the needs of both travel agents and cruise guests.'