While the ship was sea after departing from Maui, the tender platform on the starboard side opened, for reasons unknown, Princess Cruises said. The platform sustained damage and could not be closed.
According to the line, the platform is not part of the watertight integrity of the vessel but as result of it opening, the hull sustained minor localized damage, which has been secured. The captain said the ship is safe and secure, and he is updating passengers on a regular basis.
Passengers will receive a refund of 50% of their cruise fare and a future cruise credit equal to the amount of the refund. Princess will cover the costs of flying people back to San Francisco, including overnight accommodations and transfers as needed. Travel agent commissions are protected.
The incident occurred Saturday, on the 10th day of a 15-day cruise that left San Francisco Nov. 23. Following this cruise, Grand Princess will go into a previously scheduled drydock at Portland, Oregon.
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