There will be seven training sessions with 100 participants each in five Spanish cities over the course of 2019: two in Madrid, two in Barcelona, one in Málaga, one in Valencia and one in Bilbao.Through a series of seven training sessions, the crusie line will provide agents with new motivational and self-improvement tools to assist in their development.
The company has engage some prestigious coaches such as Victor Küppers, a trainer and expert in changes, and Pirri, a fencer and the only Spanish Olympic medal-winner in this discipline.
According to the President & CEO of Pullmantur Cruises, Richard J. Vogel, with these meetings 'we want to offer travel agents –our main commercial partners and vendors– tools to help them to achieve the best version of themselves, both professionally and personally.'
Vogel added, 'it is very important for us that travel agents make our destinations and value proposition known; but the most important thing is that they enjoy themselves in the same way we do, offering our passengers the best vacation of their lives'
In addition, this project will also be carried out internationally in different countries of Latin America. Specifically, sessions will be held in Colombia, Argentina, Costa Rica, Peru, Ecuador, Chile and Panama.
Küppers will be present at the meetings in Madrid and Barcelona, and will highlight attitude as a key tool in achieving good results, the importance of learning to enjoy one’s work, and the need for self-esteem as the driving force behind personal performance.
For his part, Pirri will attend the sessions in Málaga, Valencia and Bilbao, where he will explain which tools helped him achieve his sporting goals and how agents can apply them in their personal and professional lives.
Ongoing training program
This project is part of the ongoing training program, one of the company's main priorities over the last year, which Pullmantur Cruises hopes will ensure travel agents have a clear understanding of its latest features and are familiar with its products. The program includes other projects such as Atrivity, the gaming app that the cruise line uses to keep the sales channel informed and up-to-date; Fam trips to experience life on board and discover the destinations first-hand; and working breakfasts for agents.