The deal was struck in November 2017 and initiated with a set of advanced and specific requirements for the luxury start-up with the 298-passenger, all-suite ship set to debut in February 2020.
Benny Lago, vp of information technology at Ritz-Carlton Yacht Collection, comments ‘Resco’s experienced team of professionals have proven an invaluable resource to us in making sure the systems are designed and tailored to our very specific needs. We had a tight time line with the project schedules being met throughout the project.’
The Resco product suite is designed specifically for the cruise industry providing a complete 360-degree view of the cruise customer journey – shore to ship and back.
Rescompany is capitalizing on having a combined central reservation, CRM and on board system (PMS/POS) in one package.
The Resco CRM, Loyalty and Business Intelligence systems are available and integrated to all systems and helps to broaden customer touch points.
The yacht's launch is scheduled for this fall at Astillero Hijos de J. Barreras in Vigo, Spain, and delivery is set for late 2019.
The christening will take place Feb. 5, 2020, following a four-night mini-cruise from Florida that overlaps the Super Bowl.
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