Led restructuring of shipboard teams
Fitzgerald joined Princess in 2015 as manager of cruise staff and programming and was instrumental in leading the restructuring efforts of the on-board entertainment teams to include two key positions—entertainment director and cruise director. This two-year initiative resulted in the shipboard teams achieving continuously higher guest satisfaction scores. In addition, he and the cruise staff teams successfully launched new game shows across the fleet as well as new experiences as part of the Discovery at SEA partnership, including 'High Seas Heist with Detective Joe Kenda' and 'Can You Survive?'
17 years of experience
'In his new role, Ryan brings vast and valuable experience to oversee the delivery of a fantastic and memorable entertainment experience for all of our guests,' said Denise Saviss, VP entertainment experience. 'His 17 years of experience in the cruise industry, from working on board as a cruise director to now managing all of the on-board activities and cruise staff across the fleet, contributed to his continued success at Princess Cruises.'
Started at Carnival Cruise Line
Prior to joining Princess, Fitzgerald started at Carnival Cruise Line in 2002 as a musician before becoming part of the cruise staff team where he was promoted to cruise director in 2007. He moved to the line's shoreside operations in 2011 and was promoted to manager of cruise staff and programming in 2012.
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