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Singapore Cruise Centre meets new ISO standards

Singapore Cruise Centre meets new ISO standards
Singapore Cruise Centre (SCC) announced it is one of the first cruise and ferry terminal operators in Asia to have met the new and more stringent International Standards Organisation (ISO) quality management standards.

Having passed the assessment for the ISO Quality Management Systems, SCC has successfully transitioned its management standards from ISO 9001:2008 to the new ISO 9001:2015 standards.

The ISO 9001 is awarded to businesses which are consistently able to provide products or services that meet both customer needs as well as statutory and regulatory requirements. It is updated every five years to be compatible with the latest management trends and systems.

The new ISO 9001:2015 standards replaces the previous version which was last updated in 2008. It now follows the same overall structure as other ISO management system standards, making it easier for companies using multiple management systems. The new standards also emphasises more risk-based thinking and strengthened leadership capabilities.

SCC’s ceo Christina Siaw said: 'SCC is always keeping ahead to meet our customers’ needs. We started preparing for the transition to the new standards since it was first announced in May last year before our successful certification this year.

Siaw added the company will continue to further enhance infrastructure, tap into new technologies and improve customer touchpoints as part of its commitment to give travellers a seamless experience.

In 2012, SCC underwent a $14m rejuvenation programme of its main cruise and ferry terminal at HarbourFront to expand passenger space, double the
number of check-in and immigration counters, increase security lines and improve its baggage handling system.