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The World’s Hospitality, All in One Place

The cruise industry knows, great hospitality has to be lived. But it would take a lifetime to assess an industry-worth of hotel operations and concessions. Unless of course the entire industry were in the same place at the same time.

Enter: Miami Beach, Seatrade Cruise Global 2020, and the best in hotel operations and concessions. To serve as our vessel for innovation and collaboration, we’re bringing back The Promenade. This special pavilion will feature groundbreaking innovations, from delicious food and beverage options, to linens and cleaning supplies, luxurious retail and spa merchandise, to the amazing people who make it all happen.

At the heart of The Promenade you'll find the central lounge, where visitors learn firsthand how to delight passengers of all stripes through interactive demonstrations, live tastings, dynamic panels and sessions, all free to attend! Test durability and design of cabin décor from dozens of vendors. Or to get in front of thousands of interested buyers, taste test cuisine options, and connect with thought leaders at the forefront of hospitality.

Cruise line executives, distributors, and buyers will find huge value in the ability to network and engage with the rising stars and thought leaders of Hotel Operations & Concessions.

For those seeking more, a carefully curated conference program will provide thought-provoking sessions and talks from high level cruise executives and influencers on an array of crucial topics. To discuss Holistic Retail, Onboard and Ashore, a panel including Lisa Bauer (CEO, Starboard Cruise Services), Bill Brand (Senior Vice President & Chief Retail Officer, Carnival), Nadine Huebel (CEO, Heinemann Americas, Inc) and Adrian Pittaway (Head of Retail, MSC) will join Chairman and CEO of ppigroup, Bill Panoff. Together, they’ll provide indispensable insight on brands’ expanded focus to overall retail experiences, and how are they integrating both onboard shopping and shopping ashore.

This year’s State of the Global Cruise Industry Keynote will also include insight on hospitality innovation from industry titans, as expedition merges with luxury cruising and vice versa.

Given cruising’s recent growth, there has never been a better time to push the boundaries of great hotel operations and concessions. And no better time to join us at Seatrade Cruise Global!

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