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Puerto Rico full steam ahead in ACE training programs

Puerto Rico became the first destination to comprehensively train both tour guides and tour operators in the Aquila Cruise Excellence program, according to Beth Kelly Hatt, founder and owner of Aquila and president of ACE.

Anne Kalosh, Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review

July 9, 2015

1 Min Read
Credit: Seatrade Cruise News

More than 50 tour guides participated in the international training and certification program.

Puerto Rico also registered their three main tour operators in the ACE Tour Operator Designation and all three are now working through the process to meet the 42 standards for ACE Designation, Kelly Hatt said.

Ingrid Rivera, executive director of the Puerto Rico Tourism Co., signed the agreement for the program with the Aquila Center for Cruise Excellence during Cruise Shipping Miami in March.

The guide training followed in April and May, led by Melanie Colpitts, Aquila managing partner, who also spearheads the Center for Cruise Excellence.

The ACE training is recognized by the Florida-Caribbean Cruise Association.

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About the Author

Anne Kalosh

Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review

Anne Kalosh covers global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends. A sought-after expert on cruising, she has moderated conferences around the world, including the high-profile State of the Industry panel at Seatrade Cruise Global. She created and led the acclaimed itinerary-planning case study for Seatrade's cruise master classes held at Cambridge and Oxford universities. She has been the cruise columnist for AFAR.com, and her freelance stories have appeared in a wide range of publications, from The New York Times to The Miami Herald.

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