crisis management

Following six months of collaboration with CLIA, the UK Chamber of Shipping has produced three documents - for operators, seafarers, and passengers - that provide a framework for how vessels can safely resume operations from UK ports.

Confusion around crews’ status as critical workers and the set up of some consulates in their ability to make decisions is a ‘hassle’ and ‘really frustrating’, says CLIA’s director of partner relations, Joost van Ree.

It’s the call that cruise companies fear most—equipment failure, weather, even a crisis is affecting the current cruise and possibly those to follow. With a corporate office often thousands of miles from the incident and multiple groups to...