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CRUISE_Europa_2_Hamburg.jpg PHOTO: HAPAG-LLOYD CRUISES
Hapag-Lloyd Cruises has had a 94% customer satisfaction/recommendation rate since resuming service. Here, Europa 2 in Hamburg

Hapag-Lloyd Cruises to require negative SARS-CoV-19 PCR test

Hapag-Lloyd Cruises is expanding its COVID-19 preventive measures. Starting Sept. 15, passengers will be required to present a negative PCR test as a precondition to embark.

Costs are included in the travel price, and passengers will receive a voucher valid in 86 hospitals operated by Helios Kliniken throughout Germany. 

Taken within 48 hours

According to Hapag-Lloyd Cruises, passengers can visit a Helios hospital of their choice without an appointment to take the test.

The results must be received within 48 hours of embarkation. If the embarkation takes place after a weekend, the window is extended to 72 hours. Helios Kliniken will share results with Hapag-Lloyd Cruises, making the procedure more convenient for passengers.

Alternatively, the travelers may arrange a PCR test independently and present the results at embarkation. To partially compensate the cost, €50 will be credited to the passenger's on-board account if they choose this option instead of the Helios Kliniken voucher. 

Positive ratings for recent cruises

Hapag-Lloyd Cruises deemed its restart a success, with positive customer feedback.

CEO Karl J. Pojer said the line's health protocols go beyond regulations. They include SARS-CoV-19 testing of the crew, passenger capacity limited to 60% and extensive disinfection of suites and public areas, among other measures.

Pojer added Hapag-Lloyd Cruises is particularly proud of the satisfaction level and recommendation rate — 94% — from passengers who've sailed since the restart.

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