Costs are included in the travel price, and passengers will receive a voucher valid in 86 hospitals operated by Helios Kliniken throughout Germany.
Taken within 48 hours
According to Hapag-Lloyd Cruises, passengers can visit a Helios hospital of their choice without an appointment to take the test.
The results must be received within 48 hours of embarkation. If the embarkation takes place after a weekend, the window is extended to 72 hours. Helios Kliniken will share results with Hapag-Lloyd Cruises, making the procedure more convenient for passengers.
Alternatively, the travelers may arrange a PCR test independently and present the results at embarkation. To partially compensate the cost, €50 will be credited to the passenger's on-board account if they choose this option instead of the Helios Kliniken voucher.
Positive ratings for recent cruises
Hapag-Lloyd Cruises deemed its restart a success, with positive customer feedback.
CEO Karl J. Pojer said the line's health protocols go beyond regulations. They include SARS-CoV-19 testing of the crew, passenger capacity limited to 60% and extensive disinfection of suites and public areas, among other measures.
Pojer added Hapag-Lloyd Cruises is particularly proud of the satisfaction level and recommendation rate — 94% — from passengers who've sailed since the restart.