Seatrade Cruise Talks Podcast: The Retail Wavemakers

Season 3 of The Retail Wave Makers is here! Releasing every two weeks between now and April, leading up to the first ever Retail Day at Seatrade Cruise Global; This season Nadine is speaking exclusively with onboard heroes to understand their job roles and how they interact with retail onboard, from Captain to Shop Floor Manager!

Have you ever wondered what a Captain of a cruise ship does on a day-to-day basis and how they are involved with each department onboard? This week, Nadine is joined by Captain Eric Barhorst, of Holland America Line who joined the podcast from onboard the MS Nieuw Statendam in Iceland! Listen in to hear more about the responsibilities of a Captain from navigating the ship, ensuring efficient operations to overseeing the business side of things onboard. In particular, Eric shares how he works with his team to oversee retail initiatives onboard and shares some of the new initiatives curated by his team which capture lasting memories of itineraries for guests to take home!