FMC notice to Crystal Cruises passengers on refunds

The FMC reommends that if payment was made by credit card, a claim should be placed immediately with the card issuer. If third-party travel insurance was obtained, a claim should be placed immediately with the insurer.

For passengers unable to use these methods, additional information about the claims process will be forthcoming.

Credit card, insurance channels often quicker

The FMC noted prior experience has proven that third party insurers and credit card issuers often provide quicker and fuller reimbursement to passengers than any claims process established under the financial instruments issued under the commission's requirements.

Additionally, any claims process established by the FMC currently limits reimbursement to the ocean portion of the cruise fare and not any ancillary charges such as airfare, ground transportation, tours or lodging.

FMC surety applies only to cruises embarking from US

Refunds under FMC apply only to cruises embarking from a US port.