With a proven record of more than 20 years’ experience in IPTV, VOD, Mobile, Signage technologies and luxury hospitality services, MCOMS was trusted by Crystal to implement its innovative HOTstream Cruise platform, a highly customizable digital platform for content and connectivity throughout the sailing experience.
With the HOTstream Cruise platform integrated through Crystal Endeavor’s 100 guest suites, travelers will have access to concierge services, live and On Demand Entertainment, and a plethora of information via flat-screen HD TVs.
Guests can relax and recharge in their suites while ordering room service, making requests and reservations for the ship's facilities, onboard events and shore excursions. Features also include access to a variety of information including onboard folios, destination info and restaurant menus. HOTstream Cruise also offers a vast library of blockbuster films, entertainment and music on demand, as well as live views from the ship.
MCOMS also designed a unique feature that transforms suites’ and staterooms’ HD TVs into a gallery of beautiful rotating pictures when idle, further elevating the onboard experience.
“A streamlined, intuitive interface that further enhances the personalized options for our guests is integral to the Crystal experience,” said John Polimenakos, Crystal’s vice president, Information Technology. “MCOMS truly understands the luxury of placing everything travelers’ could need at their fingertips and the new emerging contactless trends. They are a wonderful partner in bringing their innovations to life aboard our first expedition ship.”
The collaboration between MCOMS and Crystal started in 2017 with Crystal Bach, Crystal Mahler and Crystal Symphony. In 2018 Crystal Ravel, Crystal Debussy and Crystal Serenity were added and in 2019, Crystal Mozart.