Seatrade Cruise Talks: The Hospitality X-Factor: New Psychometrics for Sourcing Service Superstars

One way to increase efficiency and effectiveness in screening and selection is to identify people with the “X-Factor” ― characteristics that define high-performers in line-level roles. Research indicates that these “superstars” are more likely to remain productive, engaged, and loyal within service-driven cultures. But, the challenge is how to find it!

Hear James Houran, Ph.D. (“Dr. Jim”) of AETHOS Consulting Group share results from new research on a new psychometric model that pinpoints the “Hospitality X-Factor.”