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MSC using Neurotechnology biometrics for passenger verification

Launched in 1990 in Lithuania, Neurotechnology solutions and products have been used in more than 140 countries worldwide
MSC Cruises adopted face verification technology from biometric solutions provider Neurotechnology to help manage pre-enrollment and verification of cruise passengers.

It is used to automatically capture each passenger’s photo in the pre-cruise check-in phase when the guest takes their head shot using a mobile phone or webcam. The photo is later saved in MSC Cruises’ on board systems for security purposes and used during the voyage.

‘This new feature embedded in our digital channels – the MSC for Me App and MSC website – further elevates the customer experience of our guests by ensuring an even smoother and faster embarkation process,’ said Luca Pronzati, chief digital technology officer, MSC Cruises. 

‘The solution provided by Neurotechnology represents an incremental step towards the compliance of international maritime and cruise regulations on security standards, only possible through the partnership set up with the Neurotechnology team and their commitment towards the end result.’ 

Compliant with ICAO standards 

Face Verification ensures that the captured photo is compliant with International Civil Aviation Organization standards defined in ISO 19794-5, so that the photo matches all quality criteria and will later be suitable for MSC embarkation operations. MSC officers operating at the terminal and on board can easily compare the owner of the personal ID document shown during embarkation with the photo collected in the pre-cruise digital channels, which is checked by Neurotechnology's solution and transferred to the on board systems.

‘We are delighted that MSC Cruises has chosen to include Neurotechnology Face Verification in their applications,’ said Antonello Mincone, business development director for Neurotechnology. ‘The quality of our biometric products has been well recognised in the security industry for many years, particularly in the government sector. We are glad to prove how our technology is flexible and can successfully be adopted to provide value in other market verticals.’ 

Launched in 1990 in Vilnius, Lithuania, Neurotechnology solutions and products have been used in more than 140 countries worldwide and in many national-scale projects for IDs, passports, elections, and border control, including India's Aadhaar program, Ghana's general elections, deduplication of votes in the Democratic Republic of the Congo and other projects that collectively process the biometric data of nearly two billion people.