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Princess to restart with OceanMedallion fleetwide, facilitating new health safety features

Regal Princess became the first Ocean Medallion ship in 2017
Upon returning to service in 2021, Princess Cruises' global fleet will feature the MedallionClass experience, leveraging touchless technologies and supporting new health protocols.

The OceanMedallion transformation has continued during the pause. Coral Princess, Diamond Princess, Emerald Princess, Grand Princess, Island Princess, Majestic Princess and Sapphire Princess will return as MedallionClass ships along with the new Enchanted Princess.

Other MedallionClass ships include Caribbean Princess, Crown Princess, Regal Princess, Royal Princess and Sky Princess. 

This leaves out only the small Pacific Princess.

Added features

OceanMedallion facilitates touchless embarkation and disembarkation, keyless stateroom entry, contactless commerce, simplified safety training; on-demand food, beverages and retail items delivered anywhere on board; guest service requests via mobile device chat, location-based gaming and wagering and entertainment content via smart devices.

MedallionClass ships also offer fast, reliable MedallionNet Wi-Fi. Travelers can stream movies, shows, games and music, connect to social media sites and video chat from anywhere on the ship.

'Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion, honoring our commitment to health and safety, while continuing to reinvent and simplify the experience altogether,' Princess President Jan Swartz said.

'The same technology we've used to simplify and personalize the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well,' added John Padgett, chief experience and innovation officer, Carnival Corp. & plc. 'That means that the smartest ships at sea are now enabling intelligence-driven safety processes via the OceanMedallion.'

OceanReady requirement from home

Going forward, all Princess passengers will be required to become OceanReady before leaving home, creating a touchless, expedited arrival experience and embarkation. Travelers will use the MedallionClass app to upload documents (passport information) and complete a health questionnaire in advance and provide emergency information and form of payment, take a security image, personalize their Medallions and order accessories to be shipped to their home or ready for pick up upon arrival at the terminal.

Simplified muster drill

Similar to Royal Caribbean's eMuster, a new approach to the embarkation day safety assembly on embarkation day lets traveler watch a safety video on their mobile device anytime on embarkation day or from their cabin via their stateroom TV and verify their designated muster station with a quick, contactless check-in at their convenience anytime between boarding and sail away.

The OceanMedallion and xIoT provide the verification needed by the ship's captain to confirm muster drill check-in while strengthening safety and security operations on board, safe-guarding passenger and crew health, and increasing operational efficiency.

Touchless commerce

MedallionPay allows for effortless payment when purchasing anything on the ship — food, beverages, merchandise, excursions, even laundry tokens. Because the proximity of the Medallion associates a guest's photo with their location, crew members can quickly transact purchases without requiring the guest to hand  over, tap, swipe or insert a card, sign or enter a pin number.

Service on demand, direct delivery

The OceanNow feature enables travelers to request service and order items delivered to their location.

'Our guests have always loved the convenience of OceanNow, but because the pandemic has expanded people's appreciation of direct delivery, we think even more guests will embrace the ability to order food, drinks and more to meet them where they want to be — whether that's a meal or a request for service,' added Swartz. 'Not only does it prevent unnecessary queuing, it elevates our service delivery.'