The contact centre at the company’s Sydney-based Australasian headquarters was launched in December last year for Norwegian Cruise Line.
Steve Odell, NCLH’s svp and md Asia Pacific, said the final integration of the company’s three brands will provide a greater level of support for trade partners, travel agents and cruise passengers.
Odell also announced pricing for Regent Seven Seas Cruises will be in Australian dollars.
He said this will remove ‘any guesswork resulting from currency fluctuations against the US dollar’ and that it will ensure ‘the best pricing and value possible for Australian cruisers.’
Since officially opening NCLH’s Sydney office on October 1 last year the local team has grown from six to more than 40 staff, including 18 highly-trained contact centre staff assisting with help desk and booking enquiries for all three brands.
‘Our dedicated Sydney corporate teams are here to support and we are very much looking forward to continue working with the trade in this market,’ said Lisa Pile, vp sales Australia and New Zealand for Oceania Cruises and Regent Seven Seas Cruises.
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