The terminal, which handles a significant proportion of the city’s cruise turnaround calls, now features a remodelled open plan interior, with expanded security, check in and passenger reception areas.
The increased number of cruise ships visiting Southampton, coupled with the rising capacity of new ships, means P&O Cruises, Cunard and other brands of the Carnival Group, are expecting passenger volume to increase by 25% at Southampton over the next two years.
Steven Young, director of port services & government affairs at Carnival UK, said: ‘The Carnival cruise business at Southampton continues to go from strength to strength and with the introduction of new larger ships such as P&O Cruises’ Britannia, it is important that improvement to the cruise terminals and our passenger journey keeps pace. With the reopened Mayflower terminal we aim to keep this as free flowing and stressless as possible.
Today over 280 of Southampton’s 440 cruise ship calls to the port are by the cruise brands of the Carnival Group.
Nick Ridehalgh, ABP Southampton director, added: ‘We are committed to investing heavily in our facilities in order to help port-related businesses grow and provide world-class service to their customers.’
The Mayflower Cruise Terminal is one of four in Southampton and regular callers include the QM2, Ventura and newly delivered Britannia.
More than 200 staff have been working on the renovation over the winter months and other improvements to the terminal include additional passenger and baggage x-ray machines and a complete redesign of the drop-off and pick-up area.