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Cruise Planners boosts virtual training with new director

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Stacy Lowman - new director of training and development
The home-based retail network Cruise Planners, an American Express Travel Representative, created a new position focused on travel agent training and development.

Stacy Lowman will spearhead an enhanced training program that allows agents to access interactive training anytime, anywhere, at their convenience.

This new role enhances the professional development opportunities available exclusively to Cruise Planners agents, according to ceo and co-founder Michelle Fee.

Lowman will lead a seasoned training team tasked with redesigning the training platform, Cruise Planners University, to continue the focus of consistently delivering customized and dynamic content.

Throughout 2017, Cruise Planners already has scheduled a variety of in-person regional trainings and boot camps under the leadership of Cathy Kusuma, senior director of strategic partnerships and agent engagement. These and the new offerings developed by Lowman will provide agents both in-person and virtual training opportunities.

Lowman most recently served as vp human resources for World Travel Holdings, with oversight for corporate communications and talent development and support for the company's home-based divisions.

'We believe that if we entertain while we educate, it helps people to absorb the information, and Stacy gets that. too. He already has "Cruisitude" and is a great fit [with] our team,' Fee said.