“Creativity is coming up with great ideas. Innovation is bringing great ideas to life,” said Richard Fain, chairman and ceo, Royal Caribbean Cruises Ltd. “I don’t think innovation has anything to do with size.”
With physically challenging attractions such as rock-climbing, the “truth is most of our guests can’t climb to the top of the rock wall. Most of our guests don’t do it, but they want the option,” Fain said. “It helps redefine us.”
Innovations help create a memorable passenger experience, Arnold Donald, president and ceo, Carnival Corp. & plc, pointed out.
“We can only grow so fast because we can only build so many ships,” Donald said. “To innovate is to think outside the box. It’s how you convert thinking into the experience.
“Innovation is driven by yield. Innovation is the only way to drive yield,” Donald added.
Pierfrancesco Vago, executive chairman, MSC Cruises, agreed, during the panel moderated by CBS News travel editor Peter Greenberg.
“Innovation must also be the experience,” Vago said, citing the addition of a new custom entertainment lounge in collaboration with Cirque du Soleil, on MSC Meraviglia in July 2017.
To innovate, Norwegian Cruise Line Holdings Ltd. is pouring more than $400m into its "The Norwegian Edge" program on ship refurbishments, private islands and upgraded service and culinary standards.
“You’ll see a more balanced approach. We need to grow yield more than anything else with existing ships,” said Frank Del Rio, Norwegian’s president and ceo.
Innovation remains a lure for those who haven't cruised.
“A lot of what we do is posture the industry,” Fain added, referring to that challenge of recruiting “new to cruise” travelers.
Regarding Cuba, none of the US operators that want to go have permits from Cuban authorities, but they remain hopeful—with Carnival Corp.'s Fathom brand, for one, scheduled to sail from Miami to Cuba in May.
MSC Cruises, which already serves the island, will add a second ship, MSC Armonia, in November to meet increasing demand and, Vago announced, plans to go year-round there.
Because of its size and still-limited infrastructure, Cuba won’t divert that many passengers from other Caribbean destinations, Fain said. “Instead, it creates a halo of interest for all the Caribbean."
Indeed, the Western Caribbean will benefit from Cuba’s anticipated passengers, Del Rio said. “It’s a slow rolling start, but it will shine a bright light.”
Carnival’s Donald agreed. “Cuba’s a great refresher for the Caribbean. It’s going to be a great expansion.”
Concerning China, there's vast opportunity, panelists agreed.
Of China's 135m outbound tourists, cruising captures only an "infinitestimal" amount, Donald said. "We can only grow so fast because we can only build so many ships," he added.
Princess Cruises, Norwegian Cruise Line and Costa Asia are among those buliding ships for the Chinese market.
A separate set of panelists discussed opportunities and challenges for their smaller lines during a second State of the Industry panel, part of a new format for Seatrade Cruise Global.
“We’ve just scratched the surface. We must meet the demand for new ships,” said Charles Robertson, chairman and ceo, American Cruise Lines/Pearl Seas Cruises. “There’s a shortage of shipyards to build more ships and meet demand.”
Crystal Cruises, extending cruising into a luxury lifestyle brand with new ships, planes and megayachts, is helping grow the “new to cruise” market, said Edie Rodriguez, president and ceo.
Crystal unveiled its newest fleet addition, a Bombardier Global Express SRS 12-passenger jet in its new Crystal Luxury Air fleet, giving guests the option of flying privately to their cruise vacation.
“We promise a lot, deliver more. We live in evolutionary times,” Rodriguez said, when travelers are more active. “Today’s 70 is the new 45 who think they’re 18," she quipped.
Carnival Corp.’s new purpose-driven Fathom line, with immersive volunteer experiences in the Dominican Republic, begins sailing in April with uncharted challenges, added Tara Russell, president, Fathom president and global impact lead, Carnival Corp.
“We want to go deep in one place,” Russell said. “We have people with a fresh new set of eyes.”
Global travel research indicates that passenger desires and demands will help to determine innovations, said Peter Yesawich, vice chairman of MMGY Global research firm.
Today’s traveling consumers are frugal with spending. “The new psychology is ‘I don’t want to overpay,’“ Yesawich said.
Forty-four percent of traveling consumers get trip inspirations from online communities, while 42% get ideas from friends and family.
Favorite on-board activities? Nearly 60% say they eat more while cruising, while 46% drink more and 35% have more sex.
Millennials, ages 18 to 35, now outnumber baby boomers, Yesawich said.
In related news, CLIA projects 24m passengers for 2016, an increase of 68% in the last decade, with average daily on-board spending of $135 per passenger.
About 11,000 people are attending Seatrade Cruise Global this week at the Greater Fort Lauderdale/Broward County Convention Center.