Aim for the maiden voyage to go ahead
The ship's delivery is delayed, however Hapag-Lloyd said it aims for the maiden voyage to go ahead as planned. That 13-day cruise from Hamburg to Lisbon is supposed to start April 13.
Full refund plus credit for cancellations
Even so, Hapag-Lloyd said keeping the voyage schedule will be a 'challenge.' For that reason, the line is allowing passengers to cancel for a full refund and a 50% discount on a future cruise aboard any ship in the fleet until September 2021. Travel agent commissions are protected.
The reason for the delay, according to the cruise line, is that the shipyard (Vard) is unable to ensure completion to the 'quality required by Hapag-Lloyd Cruises and stipulated by contract.'
Hapag-Lloyd Cruises chairman Karl J. Pojer expressed his regret about the christening's cancellation and the uncertainty created for Hanseatic Nature's first passengers. He added, though, that providing a high-quality ship is the top priority.