Since 2005, Intercruises has been offering port agency, but following strong growth and consistent demand for a wider array of services, the company has set up a dedicated team to offer a full catalogue of port operation solutions. Cruise lines and third parties, such as concessionaires, can customize service agreements according to their needs, ranging from a single service to having Intercruises as their one point of contact for all port operations services for all vessels, in all ports.
Agency, logistics, crew and terminal services
The range of services on offer include agency (a scale of services, ranging from standard legal representation and port agency coordination to full general agency, including itinerary planning support and all berth reservations), logistics (solutions for both commercial calls and drydock projects, including shipping, warehousing, transportation and customs brokerage), crew (services for on-board, embarking and disembarking crew, such as accommodation, transportation, visas and legal representation, medical care and tours) and terminal (management of services related to vessel terminal operations, including security and luggage/stevedoring).
'This is the natural evolution of this service area and enables greater customization, with cruise lines able to select individual or multiple port operations services as per their requirements,' said Ramon Hurtado, global product & operations manager. 'A cruise line could contract us to manage a significant amount of their port operations worldwide, or may want us to focus on a specific service in one port. Overall, it is about delivering a consistent, efficient and high quality service tailored to the needs of our cruise line partners.'
Team led by Robert Moroney
The Intercruises Global Port Operations Team works with cruise lines, ports and Intercruises’ network of local destination teams to ensure smooth operations and a consistently high quality of service.
The team is led by Robert Moroney, who joined Intercruises in January as global port operations manager, based in Fort Lauderdale. Moroney is supported by Miquel Biosca, global port operations business development manager, and Nohemí Alcaucer Marti, global logistics manager. Both have been working at Intercruises for a number of years and are based in the Intercruises corporate office in Barcelona.