Resco said its CRS is ideally suited to provide the tailored booking solutions required for Ritz-Carlton's commitment to personalized service.
The flexible modules provide solutions for cruise, tour, hotel and air packaging as well as personalized booking options, large and small group sales management, GDS integration and more. Resco said its new user interfaces and shopping cart features are very intuitive, easy to use and include fully customizable user views.
The company combines central reservations, customer relationship management and an on-board system (PMS/POS) in one package. The Resco CRM, Loyalty and Business Intelligence systems are available and integrated to the ship systems and help broaden customer touch points. The modules provide a seamless collection of feedback to allow for high customer engagement and satisfaction.
The Resco suite is designed specifically for the cruise industry and provides a complete, 360-degree view of the customer—shore to ship and back.