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New RCL Cares program informs travel advisors about recovery resources

The Royal Caribbean group created RCL Cares, a program to assist thousands of travel professionals in the US, Puerto Rico and other US territories dealing with the financial impact of the COVID-19 crisis.

CARES Act and other government benefits

RCL Cares will offer a variety of services to help educate travel partners as they navigate the myriad of government benefits, including those in the newly signed US economic relief measure, the CARES Act.

One-on-one assistance

These services will include one-on-one assistance and access to key resources and the latest information pertaining to recovery benefits available under the act. Travel partners can find educational material about the new law beginning today, and they will soon have the opportunity to receive more assistance through a resource desk the company is setting up. The program will not provide legal advice.

'Our travel partner community is hurting, and help can’t come too soon,' said RCL Chairman and CEO Richard Fain said. 'Any piece of legislation can be challenging to understand, and we want our travel advisors to receive all the financial assistance available to them. While our ships are idle, we have resources that can be redirected to helping our travel partners so that they will be fully ready and able to charge ahead when we return to service.'

Sales teams will guide travel advisors

Behind RCL Cares’ personalized services are sales teams from Azamara, Celebrity Cruises, Royal Caribbean International and Silversea, who will guide travel advisors through the information about the CARES Act as they consider their options for economic relief.

Travel professionals can get started with RCL Cares at CruisingPower.com, where they can access highlights of the CARES Act, FAQs, Small Business Association resources and tips. The support program will introduce new services and tools in the near future to continue helping travel partners during this difficult time.

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