Quark hires luxury cruise veteran to manage fleet hotel operations

Mario Pires will work with existing and new hotel service providers to ensure a consistent, high-level guest experience

Quark Expeditions appointed Mario Pires to the newly created position of senior manager of fleet hotel operations. He’ll be responsible for standardizing the quality and service levels of the various hotel providers across all vessels operated by Quark.

Ponant, Crystal, The World

Pires brings 29 years of experience managing hotel operations on large cruise ships and small expedition vessels. Past jobs were with Ponant and Crystal Cruises, and Pires was part of the small team that launched residential ship The World.

This appointment shows ‘how committed we are to ensuring Quark Expeditions guests have the best polar experience possible, both on ship and off ship,’ said Malcolm Ellis, SVP operations. ‘We’re particularly excited that Mario will be able to call upon his vast hotel operations expertise to develop the on-board amenities, superior dining options and deluxe accommodation on our new vessel Ultramarine.’

Ensuring consistency and sustainability

Pires will work with existing and new providers to ensure a consistent, high-level guest experience by creating a standard for all providers to follow. He’s also tasked with ensuring hotel partners’ sustainability and environmental practices are aligned with Quark’s ‘Polar Promise.’

The Lisbon-born Pires is fluent in French, Spanish, Italian and English, and can function in German and Tagalog — all handy for interacting with Quark’s international clientele, expedition teams and crew.

Pires also will draw on his previous experience with newbuilds to play an integral role in the hotel start-up and commissioning activity preceding the 2020 delivery of Ultramarine.

Posted 21 August 2019

© Copyright 2019 Seatrade Informa Markets. Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Seatrade Informa Markets.

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Anne Kalosh

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Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review Anne Kalosh covers global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends. A sought-after expert on cruising, she has moderated conferences around the world, including the high-profile State of the Industry panel at Seatrade Cruise Global. She created and led the acclaimed itinerary-planning case study for Seatrade's cruise master classes held at Cambridge and Oxford universities. She is the cruise columnist for AFAR.com, and her freelance stories have appeared in a wide range of publications, from The New York Times to The Miami Herald.

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