Seattle will again offer ‘Port Valet’ service to cruisers

With Port Valet, passengers can explore Seattle luggage-free; their bags go directly from the ship to their flight PHOTO: Port of Seattle

Port of Seattle Commissioners voted Tuesday to approve funding for the Port Valet program, which allows cruise passengers to have their bags taken from the ship and transported directly to their airline before departing from Sea-Tac International Airport.

‘With Port Valet, passengers are free to explore Seattle luggage-free and operators have more time to process baggage. Our role as an airport and cruise terminal owner makes it possible for Seattle to offer unique customer service and efficiency programs like this one,’ said Stephanie Jones Stebbins, managing director of the Port of Seattle’s maritime division.

Third year

This will be the third year the popular program is in place, significantly improving the operational efficiencies of processing cruise passengers at both the seaport and at the airport. The reduction in congestion and passenger wait times has also improved the Port of Seattle’s ability to process larger cruise ships.

The cost of the program is expected to be $1.2m, paid for by the port through airline and port fees.

Easing the airport process

The potential for the most beneficial impact to the airport is a reduction of the number of cruise passengers who arrive at the airport during the peak morning hours. Passengers may stop off at a tourist destination or head directly to the airport, at a time that is convenient for them, without the hassle of standing in line at a ticket counter. This program frees cruisers of their luggage as they make their way to the airport, through security, and on to flights.

Passengers sign up for the complimentary Port Valet program while on their cruise, then receive their airline boarding pass before leaving the ship. With a boarding pass in hand, and without their luggage, passenger wait time for elevators is reduced along with congestion at the check-in counters for all Sea-Tac passengers. The program also eases congestion on the baggage system during peak times and has enabled Seattle to handle larger cruise ships.

Participating lines

Participating airlines include Alaska, American, Delta, Horizon, JetBlue, Southwest, United and Spirit. Participating cruise lines include Carnival Cruise Line, Celebrity Cruises, Holland America Line, Norwegian Cruise Line, Princess Cruises and Royal Caribbean.

Posted 27 March 2019

© Copyright 2019 Seatrade Informa Markets. Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Seatrade Informa Markets.

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Anne Kalosh

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Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review Anne Kalosh covers global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends. A sought-after expert on cruising, she has moderated conferences around the world, including the high-profile State of the Industry panel at Seatrade Cruise Global. She created and led the acclaimed itinerary-planning case study for Seatrade's cruise master classes held at Cambridge and Oxford universities. She is the cruise columnist for AFAR.com, and her freelance stories have appeared in a wide range of publications, from The New York Times to The Miami Herald.

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