'One A&K' strategy has shared CSO, some Crystal reporting changes

Abercrombie & Kent veteran Marett Taylor was promoted to chief sales officer. Taylor joined A&K in 2000 and served in sales and marketing roles in East Africa, Southern Africa and Europe.

Since 2013, she has led the US sales team as VP sales, supporting travel agency partners and consortia in North America.  She will continue to be based in A&K’s Downers Grove office in Illinois, working across A&K and Crystal.

Crystal sales

Crystal's Brandon Townsley, VP sales &  trade partnerships, will report to Taylor. He leads a three-person team: Monique Ross, Paul Girouard and Melissa Nightingale. As earlier reported, the line is recruiting for an SVP trade sales.

Crystal hotel and marine operations

Starting Sept. 1, Crystal's Bernie Leypold, SVP hotel operations, and Roberto Fazi, SVP marine operations, will report to Fernando Delgado, chief product officer, A&K Travel Group.

Delgado, who is relocating to Monaco, already oversees the management and development of A&K's camps, lodges and riverboats, in addition to leading the A&K product line.

Down Under

In other moves Down Under, Debra Fox, formerly MD outbound tour operations, is now MD of A&K Australasia, as well as EVP trade sales Asia Pacific for A&K and Crystal.

Fox will be supported by Tony Archbold, who remains in his current role as VP sales for Crystal APAC.

Susan Haberle has been named VP sales & partnerships for A&K APAC.

Ann-Marie Chapman is now VP customer sales & operations APAC, with Michelle Mickan becoming VP marketing A&K and Crystal Australasia.