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Princess Cruises reorganises Australasia sales team

Nick Ferguson said the future cruise credits tool will enable agents to target clients for rebooking
Princess Cruises Australia appointed new state managers in a major reorganisation of its sales team.

They are Jared Voss (Victoria and Tasmania), Helen Mezzen (Queensland), Rachaelle Tyrrell (New South Wales and the Australian Capital Territory) and Emma Pequin (Western Australia).

New Zealand to follow

Director of Sales and Marketing Nick Ferguson said appointments for South Australia, the Northern Territory and New Zealand will follow.

‘The last year has been challenging and uncertain for our sector,’ Ferguson said. ‘Yet during this pause in operation we identified an opportunity to review how the sales team supports our trade partners day in and day out.

Collective experience

‘The changes we are making will maximise the collective experience of our national team and align with our future field sales strategy and engagement with trade partners.’

Ferguson said Brett Wendorf will continue as head of sales operations, leading the state managers and the sales operations team.

Former Queensland Business Development Manager David Craven has been promoted to key account manager and Heather Pryde continues as national account manager, overseeing key relationships across Australia and New Zealand.

Trade tools

Ferguson said the company has invested in new trade tools to assist partners to manage cancellations and refunds and to identify clients with future cruise credits.

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