At a time when operators are moving toward longer periods between refurbishments, the In-Service Support team will provide 'round-the-clock support to fleets so they can continue to operate without loss of revenue.
Ongoing condition reporting and assessment will be undertaken by experienced surveyors to identify needed repairs and improvements to any area including galley, laundry, wet rooms, pools, spas, dance floor, carpeting, carpentry, joinery, upholstery, laminate, marble, flooring, tiling, bulkheads and deckheads. This will generate a detailed and prioritised report for the client.
A programme of work can then be agreed, focusing on maximising value and minimising disruption to passengers or crew. A web portal, already used by some clients, will allow instant reporting of issues and the rapid establishment of KPIs, budgets and deadlines.
The team will be managed by newly appointed In-Service Support director Ian Jolliffe, who has 15 years’ experience in marine engineering and business improvement at Sunseeker. He will be supported by In-Service Support catering manager Ieuan Wathen, an expert in galley design, troubleshooting and maintenance. Under their leadership, the team is expected to grow rapidly, contributing 30% of Trimline’s total turnover within three to five years.
Trimline is the first supplier of its kind to offer this service, according to Jolliffe.
'Our focus is to deliver excellent value and to constantly improve passenger experience by maintaining everything from galley to upholstery in between scheduled full refurbishments,' he said. The department will operate as a one-stop shop and will maintain Trimline's high standards, he added.
'This a huge step forward for the business and for our clients,' Trimline ceo Andrew Richards said. 'We have always sought to minimise vessel downtime and control clients’ costs, but Ian and his team will deliver real continuity whilst taking our offering to the next level and transforming the way ship operators think and work.'