The changeover was carried out in accordance with a three month schedule, and were done at no additional cost to Wilhelmsen Ships Service’s annual fixed fee package for RCCL. The 33 ships sail from 17 different home ports.
Wilhelmsen Ships Service was selected by RCCL early in 2009, as its preferred partner to supply technical chemicals.
When conducting a changeover on a large cruise ship, one of Wilhelmsen Ships Service’s chemical service engineers will typically sail with the ship for three days.
Depending on the experience of the crew to be trained, a changeover might include such topics as boiler systems, treatment and potential problems, diesel engine cooling and air conditioning system water treatment, sewerage systems and chemical storage and safety.
After the initial conversion, Wilhelmsen provides ongoing support to customers. In addition to 24/7 telephone and online support, a chemical service engineer visits each ship on a monthly basis. Quarterly technical reviews are held with shore-based marine operations staff to monitor chemical consumption and discuss potential issues with equipment.