This week, Nadine welcomes a special guest all the way from Antarctica, Chris Harrington, a Hotel Director at Anglo Eastern Leisure Management. Listen in, as Chris provides an insider's view into the life of a Hotel Director on-board an expedition ship, where he juggles numerous responsibilities and oversees the entire commercial operation.
Delve into his rich experience as he compares retail dynamics between ocean-going cruise ships and expedition vessels, unveiling successful retail initiatives and uncovering synergies between the two. Chris shares his perspective on the key to successful retailing onboard cruise ships, emphasising the importance of personalised sales and creating unforgettable guest experiences.
Learn what it truly takes to excel as a retailer at sea and how to leave a lasting impression on guests while cruising through the world's most remote and breathtaking destinations.