For many travelers, their first point of contact with a holiday is not with the cruise line, airline, or hotel that will be accommodating them, but with a travel agent, and so a travel agent can make or break their experience. The travel agents must have the tools and support they need to do their jobs, especially when building confidence in cruising is more critical than ever before.
Expedia Group’s John Mast and Expedia Cruises’ K-K Afre will dive into how the role of the travel agent has evolved over the pandemic, what the cruise industry can do to help them, and how Expedia Group is developing new tools to assist.
