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HAL promotes Biencourt, Poulsen to revenue management directors

Holland America Line's Carole Biencourt was named pricing and demand director, Europe cruises, and Justin Poulsen was promoted to pricing and demand director, Voyage cruises.

Anne Kalosh, Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review

May 21, 2015

1 Min Read
Credit: Seatrade Cruise News

In their new revenue management roles, Biencourt and Poulsen are responsible for planning, positioning and strategizing how to price and sell cruises. Both directors report to Beth Bodensteiner, svp revenue management.

'Carole and Justin bring a tremendous amount of knowledge, creativity and analytical skills to their respective pricing and demand teams, and we’re thrilled to have them in their new leadership roles,' Bodensteiner said.

Biencourt, who began her HAL career more than 30 years ago, most recently was senior manager, revenue accounting, where she supervised a 10 employees. She has risen through several analytical roles serving the marketing and finance departments.

Poulsen, who joined HAL in 2010, most recently was senior manager, deployment and itinerary planning.

He has not been replaced in that role. A company spokesman said the line would be hiring a successor.

About the Author

Anne Kalosh

Editor, Seatrade Cruise News & Senior Associate Editor, Seatrade Cruise Review

Anne Kalosh covers global stories, reporting both breaking and in-depth news on cruising's significant people, places, ships and trends. A sought-after expert on cruising, she has moderated conferences around the world, including the high-profile State of the Industry panel at Seatrade Cruise Global. She created and led the acclaimed itinerary-planning case study for Seatrade's cruise master classes held at Cambridge and Oxford universities. She has been the cruise columnist for AFAR.com, and her freelance stories have appeared in a wide range of publications, from The New York Times to The Miami Herald.

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