Marella Cruises rolls out new hub for improving customer experience

Using the Cruise Control hub guests are encouraged to provide API, complete online check in and pre-travel medical screening. Cruisers will also be able to print their cruise boarding pass and luggage labels, register a card to their onboard account, provide medical details for their cruise and book onboard extras such as excursions and tables in a la carte restaurants.  

Personalisation

Chris Hackney, Managing Director of Marella Cruises, said: ‘We’re pleased to be rolling out our online hub Cruise Control for our customers. We’re committed to making the customer experience as enjoyable as possible whilst being personalised for each guest, and our new hub makes it even easier.’

Operating in a slightly different way, Cruise Control is the hub for customers to simplify the pre-travel element of their cruise and book ahead, whereas the onboard app Navigate is designed purely for onboard purposes such as finding out entertainment schedules and complete the new video-based emergency passenger safety drill – MyMuster.   

UK cruises on Marella Explorer start from Southampton on June 25, 2021 followed by adults-only ship Marella Explorer 2 from Newcastle on July 10.