This all-encompassing package is designed to ensure that with regular maintenance, galleys work as smoothly as possible, helping reduce equipment downtime and enabling maximum lifespan.
Alexis Bourgault, director of global strategic account at Welbilt, commented, ‘With galley staff having thousands of people relying on them life is hectic enough without the added inconvenience of equipment breakdowns. Without proper maintenance even the very best equipment can become inefficient, that’s why Welbilt has created GalleyCare to help ensure prevention of issues before they arise and to support cruise operations in the long term.’
Annual plan
With its annual plan, cruise operators can benefit from Welbilt experts using original equipment manufacturer's (OEM) parts to maintain galley equipment, allowing for a longer lifespan and reduced downtime.
The GalleyCare package includes: remote support worldwide through telephone or email; assessment and monitoring of fleet equipment throughout the lifetime of the equipment; a maintenance package including on-board maintenance and the latest software updates; dedicated responsive and comprehensive repair service should the unexpected happen and the supply and fit of original OEM parts guaranteed.
Training
In addition, Welbilt GalleyCare will provide training for crew to ensure they have the right level of technical and culinary knowledge, whilst providing the option of face to face meetings or video links depending on cruise operators’ preference.
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