Seatrade Cruise News is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Sitemap


Articles from 2004 In November


2005: Monaco targets 247,500 passengers

2005: Monaco targets 247,500 passengers

Figures just announced for 2004 show a 39% rise in calls to 178, compared with 128 in 2003. Of these 45 were turnarounds. Passenger numbers are also up this year at 115,500, compared to 80,000 in 2003, an increase of 44%. Cruise tourist spend generated EUR19m.

New callers included Oceania Cruises' Insignia, P&O's Adonia, HAL's Prinsendam, Rotterdam and Westerdam, Silversea's Silver Whisper, Orient Lines' Marco Polo and Crystal Cruises' Crystal Symphony.

Forecasts for 2005 are even better, with 311 calls scheduled, a dramatic increase of 75% compared to 2004. Of these 66 are turnarounds. 247,500 passengers will call, around half will be from North America.

NULL

Passing the torch

Passing the torch

Kirk Lanterman, who's staying on as chairman in a non-executive role.

'I look forward to having his counsel, experience and knowledge available to me,' said Kruse, who has warm words for the boss he's worked closely with since 1999. 'Not a day has gone by when I haven't reflected on how intelligent he is, and his depth of knowledge of this business, and how much I have learnt from him during this time.

'Kirk often says that if you can't measure something, you can't manage it,' Kruse added. 'So we measure a lot at Holland America Line, which means we know a lot about our business. This allows us to address variances quickly and pointedly, and minimizes surprises. This is something I certainly will take with me as I now have the opportunity to lead this great company.'

Tough and very driven but also fair and warm-hearted are words Kruse uses to describe Lanterman, who is known for helping friends and colleagues struck by illness or misfortune. 'He's been very charitable over the years, both to people and organizations, as well as to educational causes, and he often donates anonymously,' Kruse said.

Holland America's new chief executive brings more than two decades of industry experience and is himself highly regarded by other ceos. 'Kirk's shoes are going to be hard to fill but I think that Stein is the guy who can do it,' said Mark Conroy, president and ceo of Radisson Seven Seas Cruises. Conroy called Kruse 'very well-rounded,' citing his formal hotel school education, his work at sea early in his career up through the ranks to hotel director, his pivotal role in starting Seven Seas Cruises and ultimately helping merge it with Radisson, his completion of Harvard's executive development program and his stint as cfo of K Line USA.

'He left that position where he had a great future to work for one of the most knowledgeable and toughest bosses in the cruise industry, Kirk. He has survived and prospered,' Conroy said. He added: 'Stein knows how to manage cost and is passionate about both the business and his customers, which is really important in this industry. Stein is quality oriented and I think if the industry is ever going to move away from price driven promotions, quality is critical.'

NULL

Oceania adds second Libya cruise

Oceania adds second Libya cruise

' Insignia's 10-day cruise will sail from Piraeus to Barcelona on Nov. 17, calling at Benghazi and Tripoli in Libya, plus Valletta, La Goulette (for Tunis), Monte Carlo and Marseille.

For a limited time, Oceania is promoting the Insignia departure with two-for-one cruise fares starting at $1,599, including air from select US and Canadian gateways.

One month ago, Oceania announced its first cruise to Libya, a 12-night sailing on the Regatta departing Nov. 5.

NULL

Schibuolaapos;s legacy

Schibuolaapos;s legacy

He'll continue as non-executive chairman through January.

In various roles with Costa over 25 years, Schibuola has been instrumental in streamlining operations, clarifying the marketing message and boosting passenger numbers. At Costa and other companies, he is known for bringing a systematic approach to areas from marketing to finance.

'He is one of the most intelligent and strategic thinkers in the cruise line industry,' said Helen Panagos, vp shoreside services for Seabourn Cruise Line. Panagos worked for Schibuola at Chandris and considers him a mentor. Though he can be perceived as demanding, she said those who work closely with Schibuola 'know he expects and gives nothing less of himself, which is a true sign of a great leader.'

Born and raised in Genoa, Schibuola signed on as a purser with Home Lines in 1968. He went shoreside with Costa in New York in the '70s, first as a reservations agent before moving on to manage information services, serve as an internal consultant for cruise and cargo divisions, formulate the plan to merge the company's five US offices and work as vp passenger services, then evp. In 1988, Schibuola left to consult for clients including Chandris. It was an exciting period when the Celebrity brand was being created, and Schibuola ultimately went in-house as svp passenger services for Celebrity and Fantasy.

Costa called him back in 1993 -- this time, as ceo. His first task: bringing clarity to the marketing message after the ill-fated EuroLuxe branding. He also improved operational efficiencies and, over time, Costa more than quintupled the number of Americans sailing on its ships. Schibuola's best accomplishment? 'I'm proud that I had a stable management team and we worked very well together. I learned from them and I think I taught them some things.'

He and wife Kathi are building a house in central Florida to be near their two sons. Schibuola might pursue a graduate degree in military history, his passion, or he might dabble in consulting. 'I don't plan to sit on a rocking chair on my beautiful porch,' he quipped.

NULL

Torrent takes the helm

Torrent takes the helm

V., based in the company's Hollywood, Fla. office. She succeeds Dino Schibuola, who is retiring but will serve as non-executive chairman through January.

Colleagues past and present describe Torrent as 'very bright.' She joins Costa from Carnival Corp. & plc, where she has worked on special projects for vice chairman Howard Frank during the past three years and recently led the company's research team in Asia. Before, she spent six years at Renaissance Cruises in various senior operations roles. Torrent holds an MBA in finance and served as cfo of the publicly listed SafeCard Services, Inc., now part of Cendant Corp.

She signs on with Costa during a period of rapid growth -- mostly in Europe where the brand's biggest new ships are sailing year-round. The Americas remain a significant market, Torrent told Seatrade Insider. Even at a time when Carnival Corp. can make more money if Costa sells cruises in euros rather than dollars?

'In the long term, since Costa is such an important brand, it's not a major factor in looking at our total sourcing,' Torrent maintained. 'We have to be competitive in the market, and this is a cost of doing business.' She also hopes US agents will use the high euro as a sales tool to promote the value of cruising in Europe versus a land vacation.

With MSC Cruises planning year-round deployment from North America starting next winter, is Costa weighing a shift from its seasonal strategy, and will the line bring a post-Panamax ship to the US? 'There are no plans to do either one immediately but we will periodically revisit that,' Torrent said.

NULL

Arnholt marathon benefits charity

Arnholt marathon benefits charity

She completed the 26.2-mile race in a time of 4:38:34.

Arnholt also organized a fundraiser tied to the event, generating more than $75,000 for Camillus House, a homeless assistance center in downtown Miami. Funds were raised through donations of Carnival employees and business partners.

NULL

MSC adds online tools for agents

MSC adds online tools for agents

Beginning next week, agents logging onto www.msccruisesagent.com will be able to perform these additional new tasks online: request cruise-only staterooms, enter credit card payment information, complete embarkation forms and request agent rates.

Rick Sasso, president and ceo of MSC Cruises USA, said call volume is spiking due to interest in tomorrow's arrival of the MSC Opera in Fort Lauderdale for her inaugural Caribbean season followed by the MSC Lirica's January arrival.

Staff numbers have grown four-fold at MSC Cruises USA since the company's Fort Lauderdale offices opened in June. When MSC moves to its permanent offices, the reservations staff is expected to increase by 50%.

A new reservations system, expected to be in place next spring, will feature enhancements for agents including online booking and the ability to print their own confirmation forms.

NULL

Images from the Golden Age of Cruising

Images from the Golden Age of Cruising

The hardback book, with 15 colour and 200 black and white photographs captured between the 1920s and 1970s, gives a fascinating glimpse of the heyday of cruise liners - microcosms of the society of the day - as they travelled around the globe. Until the 1950s only a few passengers owned cameras and MPS, a British company, was the first in the world to supply a commercial photographic service at sea, starting in the 1920s. MPS had contracts with various shipping companies including Cunard, Orient, Union-Castle and P&O.

The book is divided into five chapters: Destinations Near and Far; Running the Ship; Creature Comforts; Vessels Large and Small and The Lure of the Sea, each with thematic sections using first-hand personal reminiscences of photographers, crew members, passengers and holiday-makers. The book is available from the National Maritime Museum in Greenwich, London.

NULL

Croeso Wales!

Croeso Wales!

Active for a year now and formally constituted in July, Cruise Wales comprises five ports capable of handling cruiseships: Cardiff, Swansea, Milford Haven, Fishguard and Holyhead plus local area partners, regional tourism partners, the Welsh Development Agency and Wales Tourist Board.

Milford Haven has been on the cruise map for a couple of years now and Cardiff broke into the market earlier this year when Deutschland berthed in August. 'Our goal is to put Wales on the UK itineraries of lines sailing in North Europe and, in particular, the Celtic Sea and Western British Isles,' Jim Embrey, senior products development executive at Wales Tourist Board and secretary for Cruise Wales told Seatrade Insider.

A study commissioned by Cruise Wales earlier this year highlighted out of about 870 shore excursion stops covering the entire western area of the British Isles this year only 15 called in Wales. 'This gave us the spur to set up a promotional group to target the cruise business. The initiative has the full support of the National Assembly of Wales which has identified cruiseship visits and watersports as two potential growth areas,' says Embrey.

20 cruise calls are scheduled for 2005 but the big news says Embrey is the four scheduled calls of the 2,600 passenger Golden Princess at Holyhead. To date Wales has attracted smaller cruiseships but its ports are capable of handling much bigger vessels.

He refers to Golden Princess' calls as a 'step change' for Wales. The local authorities, community, port authority and ground handler are working with Princess to ensure the Holyhead visits are a success with some innovative shore excursions planned such as attending sheep dog trials, cycling in Angelsey and guided nature walks along the coast.

According to Embrey Cruise Wales' aim is to have around 50 cruise calls a year by 2007/08.

NULL

RCI tests calls at St. Croix

RCI tests calls at St. Croix

The move is a bid by local tourism officials to entice cruise ships after major lines stopped calling a couple years ago.

Voyager will be in port from 8 p.m. to midnight. Like recent visits by Navigator of the Seas and Serenade of the Seas, the stop was originally planned as a service call for refueling following a regular, full-day call at nearby St. Thomas. However, Royal Caribbean International decided to allow Voyager passengers to go ashore after St. Croix officials came forward with the street fair idea, RCI spokeswoman Jaye Hilton told Seatrade Insider. Due to construction in the port area, passengers will ride shuttles to the fair site.

Nighttime refueling calls are scheduled at St. Croix through October, Hilton said. Seven stops at the island are currently planned during December, and it's possible calls could increase in future months. 'We're going to play it by ear,' Hilton said.

The rest of the industry will be watching Royal Caribbean's experience closely. However, 'At this point we have nothing in the works to add St. Croix back to any itineraries,' Carnival Cruise Lines spokesman Tim Gallagher told Seatrade Insider.

NULL