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Carnival to keep res lines open around the clock

Carnival to keep res lines open around the clock

Carnival instituted the 24/7 schedule in mid-January at call centres in Miami and Colorado Springs. 'When we first announced our new reservations hours two months ago, we anticipated there would be enough demand to warrant keeping our call centers open 24 hours a day. Our instincts proved correct and we are very pleased to provide travel agents with this convenient, 'round-the-clock access,' said Adolfo Perez, vp of reservations sales.

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NCL, Orient hold 10% pay on air, citing strong wave

NCL, Orient hold 10% pay on air, citing strong wave

The NCL Group promised in September that it would review its air commission policy at the end of the 2002 wave period and would consider extending the pay if it saw a shift in business during this peak booking season.

'The decision now to extend the programme is a direct result of a strong wave period for both NCL and Orient Lines. In particular, the NCL brand has seen very strong support from travel agents and a 65% increase in bookings over the same 10-week wave period last year,' the company said in a release.

'We said last September - and remember how dark those days were, with everyone looking at all possible ways to cut costs - that this commission differential would cost us a lot more money than if we had moved to 5% like all the other lines,' recalled NCL president and ceo Colin Veitch. 'But we also said we were confident that if we supported travel agents, they would support us. So far it has been money well spent and we are confident that by continuing this programme, we are gaining much more in travel agent support long term than we are losing short term in potential commission savings.'

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CLIA elects executive committee vice chair

CLIA elects executive committee vice chair

Joining the committee is Dan Hanrahan, svp sales and marketing for Celebrity Cruises and Royal Caribbean International.

CLIA's executive committee serves as a steering group and provides a liaison with CLIA staff between meetings of the managing committee, made up from executives of the 23 member lines. Other executive committee members are CLIA chairman Mark Conroy and committee members Vicki Freed (svp sales and marketing, Carnival Cruise Lines), Makis Xenatos (ceo of First European Cruises), Dean Brown (evp of sales, marketing and customer service for Princess Cruises) and Andy Stuart (svp marketing and sales, Norwegian Cruise Line).

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Sigve Bru leaves ResidenSea

Sigve Bru leaves ResidenSea

Also, last Friday, longtime consultant Ron Kurtz completed his tour of duty with the company after a 16-month stint (and about four years cumulatively). Kurtz is a partner and co-founder of the American Affluence Research Centre.

In other news, details about The World's christening in Europe will be revealed in the next couple weeks.

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Princess promises another dining apos;firstapos;

Princess promises another dining apos;firstapos;

Marzi leaked the news to reporters on Star Princess' inaugural Mexican Riviera cruise from Los Angeles last week. First of a new class, the 88,000gt Coral Princess will carry 1,950 passengers in lower berths and is under construction at Chantiers de l'Atlantique for October delivery.

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Island inaugurals

Island inaugurals

Attending the naming ceremony was Island md Steve Garley. The 1,680 passenger ship then undertook a mini-cruise in the Med showcasing her to the travel trade prior to the fully-booked inaugural 7-day cruise which starts tomorrow from summer home port Palma and includes stops at Tunis, Rome, Nice, Portofino and Barcelona. Island reports almost 60% of its capacity for this summer season is already sold.

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NCL will permanently replace Kona with Hilo

NCL will permanently replace Kona with Hilo

NCL has been testing Hilo's operational feasibility for some weeks. 'Lack of sufficient shore side tender availability in Kona coupled with the extremely positive feedback from our passengers has prompted us to make this temporary move permanent,' said NCL president and ceo Colin Veitch. 'The benefit of being alongside has been significant, giving our passengers longer to enjoy the Big Island of Hawaii.'

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Celebrity launches Baltimore sailings

Celebrity launches Baltimore sailings

The 1,870-passenger Galaxy, which will offer a series of 10- and 11-night Caribbean voyages, is the first of nearly 40 cruise ships to call on the city during the 2002 season.

Officials from Celebrity, the port, the Baltimore Area Convention and Visitors Association and media were on hand for a ceremony today aboard the Galaxy. Maryland Gov. Parris Glendening and the Maryland Department of Transportation also welcomed the line to Baltimore. 'In the best tradition of smart maritime growth, Celebrity Cruises has made a strategic decision to bring its business closer to the people, benefiting the company as well as the vacationers embarking from the great Port of Baltimore,' the governor said.

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Cunard adds agent tools to website

Cunard adds agent tools to website

Agents registered with the company can personalise postcards and other promotional materials for use in their own direct mail campaigns. The website also offers a search tool, a voyage planner and a section ('Featured Voyages') listing special offers that visitors can register to receive by email. In addition, www.cunard.com now mirrors Cunard's $6m advertising campaign created by TBWAChiatDay that uses the tag line 'The Most Famous Ocean Liners in the World.'

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Windstar adds 34 new excursions in Europe

Windstar adds 34 new excursions in Europe

New Windstar tour offerings include, for example, the Blue Grotto on Capri, a Gondola Serenade at Night in Venice and a Carthage & Sidi Bon Said tour at La Goulette, Tunisia.

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