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Articles from 2018 In June

Cruise and passenger shipping recognised at the 2018 Seatrade Awards

The Fjords chief executive Rolf Sandvik in London for the Seatrade Awards 2018

The event, which took place Friday at London's Landmark Hotel, had a celebratory feel as Seatrade chairman Chris Hayman read out a roll call of some of the famous guests of honour that have attended the annual event held in London, including the Princess Royal (numerous times), Prince Andrew, Duke of York, the late Edward Heath, former UK prime minister and current prime minister, Teresa May when she was shadow transport secretary.

This year's guest of honour was Kitack Lim, IMO secretary-general.

Costa Cruises' 4GOODFOOD progamme a winner

Winner of the Corporate Social Responsibility Award was Costa Cruises for its 4GOODFOOD programme.

This award recognises a leading corporate social responsibility (CSR) policy or initiative delivered in the last year. The policy must have successfully contributed to the welfare of the company’s employees, its local community and its business performance overall.

The food experience is a key part of the cruise and the relevant figures are quite staggering: some 54m meals a year are prepared on board the Costa fleet. Healthy nutrition and reduction of food waste on board is at the very heart of the company’s sustainability strategy.

Costa structured the 4GOODFOOD programme, a unique project in the industry, with clear objectives and proven results, in order to reduce food waste fleetwide by 50% by 2020, ten years ahead the 2030 Agenda (SDGs 12, target 12.3).

With 4GOODFOOD, Costa entered in the network of Friends of Champions 12.3, the coalition of International leading organizations and companies active in the target of halving global food waste (Goal 12.3) 4GOODFOOD is a far-reaching programme (based on four pillars) that considers every aspect of food preparation and consumption on board.

In partnership with the University of Gastronomic Sciences, Costa began by remodeling its food & wine offerings based on sustainability and the rigorous selection of quality products and ingredients while prioritizing the seasonal availability and local sourcing of produce (15% of food sourced locally). This included the review of 572 regional and local recipes reflecting Italy’s culinary heritage and the Mediterranean Diet.

Together with Winnow, Costa placed kitchen scales in the galleys and kept a centralized record enabling the mapping, quantification and analysis of wastage at food processing and preparation level. In the test phase, the program yielded a 54% reduction in food waste.

The campaign TASTE DON’T WASTE, designed to directly involve guests by encouraging responsible consumption and proactive engagement, particularly in the buffet area, has been positively received.

Over 90% of the guests well accepted the initiative leading to a 20% reduction of plate waste. The engagement of guests to reduce plate waste on responsible consumption is calculated by the Winnow system and as a result Costa is directly supporting the opening of 50 Food Gardens in Africa.

Costa teamed up with the food bank charity Fondazione Banco Alimentare to launch a surplus food donation scheme. Costa retrieves and donates ‘ready to eat’ meals prepared on board but not served in the ship's restaurants. Approximately 23,000 portions were distributed to communities in need. Started in Italy, the operations will be expanded to other Mediterranean ports.

The Award was received on behalf of Costa by Yvonne Katende, customer success manager, Winnow.

Future of the Fjords highly commended in Fuel Efficiency

In the Fuel Efficiency Award, Norwegian tour operator The Fjords received a Highly Commended recognition for sightseeing passenger vessel Future of the Fjords, the world's first all-electric and completely emissions-free ship, launched in April this year.

Upon receiving his certificate The Fjords chief executive Rolf Sandvik told Seatrade Cruise News, ‘it is an honour to be shortlisted and highly commended in the very competitive Fuel Efficiency category and to represent our company among such prestigious winners and finalists within the wider shipping community.’ He also revealed that a newbuild sister ship to Future of the Fjords was very close to be confirmed.

Young Person of the Year is P&O Ferries' master

Young Person of the Year 2018 was awarded to 30-year-old Jenny Evans, Master Spirit of France, P&O Ferries. Jenny Evans became only the second woman ever to captain a P&O Ferries ship after being promoted to the rank of Master on the Spirit of France in January 2018.

A full roll of honour list for the Seatrade Awards 2018 can be found on Seatrade Maritime News.


Another milestone for Vicki Freed (and perks for agents)

Vicki Freed provides daily motivational and practical tips

Four years ago, she started 'Vicki's Tips,' a daily series of motivational and practical tips for agents.

Here's one: 'We've all had both good and bad experiences over the phone. One basic rule I always follow when my phone rings is to speak with a smile in my voice. And I always remind my team to answer calls with a smile in their voice as well. It may be a small thing, but it's the little things that make all the difference.'

A thousand tips

This week marked the 1,000th tip from Vicki.

Through July 3, agents signed up for Vicki's Tips will receive her top five favorite tips.

Contest for up to $1,000 in prizes

In addition, a contest will award agents up to $1,000 in prizes. To enter for a chance to win, travel professionals need only share with Freed which of her tips helped them the most and why—whether her advice helped close a sale, improve morale in the office or made them proud to be a travel professional.

Entries must be submitted by July 6.

Details on the contest and more on 'Vicki's Tips' can be found here.

Zeller takes on MSC Cruises USA hotel operations as Hesselberg retires

Mark Zeller brings 18 years of experience at sea with Celebrity Cruises and Holland America Line

Celebrity and Holland America background

After 18 years at sea with Holland America Line and Celebrity Cruises, Zeller joined MSC in June 2017, working under Hesselberg's tutelage. He started as brand performance director in charge of the MSC Seaside newbuild and hotel operations.

His new role oversees hotel operations for all of MSC's US-based ships, which will number three at the end of 2018 (MSC Seaside, MSC Divina and MSC Armonia), and four at the end of 2019 with the addition of MSC Meraviglia.

Respect for Hans Hesselberg

Hesselberg, a seasoned cruise industry senior executive, had signed on with MSC in August 2014, following two decades with Costa Crociere. Earlier, he was with American Hawaii Cruises.

'My fondness and respect for Hans dates decades and it was an honor to have worked closely with such a professional with such vast experience these recent years,' said Rick Sasso, chairman of MSC Cruises USA. 'With the introduction of MSC Seaside, MSC Cruises was fortunate to have Hans help us set a successful product that is a cornerstone and foundation for our future successes.'

Zeller's leadership awards, commendations

Before MSC, Zeller spent five years with Celebrity Cruises as a hotel director, where he received the '2014 Star Ship of the Year' award from president and CEO Lisa Lutoff-Perlo for 'outstanding leadership on board the Celebrity Eclipse.'

Prior to that, Zeller had 13 years with Holland America Line, joining in 1999 as assistant maitre d’ and becoming the line's youngest hotel director at age 32. He received a Commendation of Excellence certificate from CEO Stein Kruse and EVP Dan Grausz and three letters of commendation from the CEO for service excellence. In addition, as food and beverage manager Zeller had experience with five newbuilds, including their setup, inaugurals and initial revenue cruises.

A native of the Netherlands, he studied at the Hotel Management School Leeuwarden (now Stenden University) and Cornell University in Ithaca, New York.

CLIA Europe appoints new secretary general

Thomas Boardley is a seasoned professional in the global shipping and port industries

Boardley is a seasoned professional in the global shipping and port industries, and most recently held the position of EVP corporate & external affairs, Lloyd’s Register.

There, he was responsible for driving market influence across all of Lloyd’s Register’s business activities, including marine and offshore, energy, inspection services and management systems, plus the development of a new external affairs function.

Andreas Chrysostomou helming CLIA Europe in the interim

Andreas Chrysostomou, VP European government & public affairs, CLIA Europe, has been overseeing the association's operations since secretary general Tom Fecke exited in November after a short stint with CLIA Europe.

Boardley began his career with OCL as a graduate trainee in 1978 and was with OCL, P&OCL, P&O Containers and, latterly, P&O Nedlloyd and P&O Ports, for 26 years.

He joined the board of P&O Containers in 1996 and was responsible for the merger of P&O and Nedlloyd in Australia and New Zealand from 1996 until 2002, when he was appointed chief commercial & development officer for P&O Ports, where he led the acquisition of four businesses. Boardley was European CEO of NYK Line between 2005 and 2007 and UK MD of CMA-CGM from 2008-09, before joining Lloyd's Register in 2009.

Dynamic times for European cruise market

'These are dynamic times for the European cruise market and I look forward to working with Tom to ensure the future continued success of the cruise market throughout Europe,' said Cindy D’Aoust, president and CEO, Cruise Lines International Association.

Boardley’s pro-bono positions include chairman of the board of trustees of the Mission to Seafarers and visiting professor at Strathclyde University. He is board member at World Ocean Council and serves on the advisory boards for UCL Energy Institute & Institute for Sustainable Resources International and London International Shipping Week. He was president of the UK Chamber of Shipping from 2015 to 2016.

P&O Cruises' Oriana is leaving the fleet

The 1995-built Oriana will sail away in August 2019

'Oriana is an original, and a much loved P&O Cruises ship. Whilst we will miss her, her departure will allow us to focus on our remaining mid-sized and larger ships as the fleet expands with Iona and her sister ship in 2020 and 2022 respectively,' said P&O Cruises SVP Paul Ludlow.

Built in 1995, Oriana measures 69,000gt and has 1,818 lower berths. Along with Arcadia, it is an adults-only ship, as Aurora will be starting in March.

The enhancement programme will cover three key areas of investment in shore excursions, dining and entertainment across mid-sized ships Arcadia and Aurora and Oceana as well as the larger ships Britannia, Azura and Ventura.

Aurora refit will add cabins

Aurora will be refitted next spring, prior to re-launch as a ship exclusively for adults, when new cabins will be added as well as fixtures, fittings, soft furnishings and enhancements to public spaces.

'With the introduction of Iona in 2020, followed by a similar ship two years later, it is also imperative that we continue to elevate the standards of the rest of the fleet,' Ludlow said. 'Our research with current and prospective guests shows that their holidays need to give them a vital boost to their everyday lives. They tell us that they want to "live life at 100%."'

New excursions, shows, daytime activities, menus

Ludlow continued that cruising today is perceived as a contemporary and aspirational holiday yet it still makes up just a sliver of the holiday market as a whole. 'Our vision is to break these barriers by listening to feedback from our loyal guests whilst expanding the audience of new cruisers,' he said.

Ludlow said the additions will include new excursions across itineraries and new dazzling theatre shows and daytime activities that reflect today’s trends.

'Food hero' Eric Lanlard

Besides Aurora’s refit next year, 'food hero' Eric Lanlard has devised a new afternoon tea for all the ships and refreshed menus and cocktails across the fleet.

A special final sailing of Oriana will be announced shortly, and further details of the new guest experience are to come.

Vasco da Gama to replace Astor for CMV’s 2019/20 season in Australia

From next year Vasco da Gama, P&O Cruises Australia’s former Pacific Eden, replaces Astor for extended seasons in Australia

Six seasons of service

The 20,606gt Astor will have spent six years operating extended seasons from Fremantle and Adelaide and will have carried more than 115,000 passengers.
It was announced that one passenger had spent 497 nights aboard Astor and that 482 birthdays and anniversaries have been celebrated on board.
‘We believe our guests keep returning because of the intimate atmosphere and personalised service,’ Dean Brazier, md of CMV Australia, said. 

53-night repositioning voyage to Australia

The 1,220-passenger Vasco da Gama, which joins Astoria, Columbus, Magellan and Marco Polo in April next year, departs Tilbury on October 9, 2019 on her 53-night repositioning voyage to Australia, arriving in Sydney on December 1. She will also operate cruises from Fremantle and Adelaide and her 2019/2020 extended season itineraries will be available later this year.
As reported here, she is P&O Cruises Australia’s Pacific Eden, formerly Holland America Line’s Statendam. CMV had invited its Columbus Club members and trade partners to choose a name for her, following the ‘explorer’ theme of the fleet.
It was announced that 46% of the votes were for Vasco da Gama, after the Portuguese explorer and navigator.



Windstar ship makes history on Seattle's Lake Union

(Photo: @stevenartphoto)
Star Legend on its historic journey

The 212-passenger ship’s inaugural visit to Seattle was especially significant since it is owned by Seattle-based Windstar Cruises. The line had not had a ship in Seattle in nearly three decades.

Star Legend called on Seattle as a special detour from its summer series of inaugural Alaska cruises, running from May through September.

Just 12 feet to spare

The ship carried Windstar employees, VIPs, travel partners and media on board for the day, which was a grand homecoming for the company with hundreds of people lining the locks and shoreline for the event and local media covering the spectacle live on board and from helicopters above. The ship had roughly 12 feet to spare as the 63-foot wide and 440-foot-long vessel made its way through the locks.

Beginning at Pier 66 in Seattle, Legend first took a scenic cruise of Elliott Bay before transiting through the Ballard Locks, as well as through the Lake Washington Ship Canal and under the Ballard and Fremont Bridges.

On board, catering was provided by Seattle’s Renee Erickson, a James Beard award-winning chef who has sailed with Windstar as part of its partnership as the official cruise line of the James Beard Foundation.

Zodiacs named for prominent Seattleites

While on Lake Union, Zodiac rides were given to guests, highlighting the new fleet of six inflatable rugged boats that are a key part of Windstar’s new Signature Expeditions program in Alaska. During a ceremony on board, the Zodiacs were named after prominent Seattle figures including chef Renee Erickson and Bonnie Elgin, brand adviser and the wife of the Seattle advertising guru who penned Windstar’s tagline, '180 degrees from ordinary.'

Seatrade Cruise Med announces State of the Industry power panel

From top left, clockwise, Airam Diaz Pastor, David Dingle, Stuart Leven, Richard Vogel, Neil Palomba, Pierfrancesco Vago

The participants include Airam Diaz Pastor, president, MedCruise; David Dingle, chairman, Carnival UK; Stuart Leven, VP EMEA and MD, RCL Cruises Ltd.; Neil Palomba, president, Costa Crociere; Pierfrancesco Vago, executive chairman, MSC Cruises; and Richard Vogel, president and CEO, Pullmantur Group.

The session follows a keynote address and industry update by CLIA Europe that kicks off the Seatrade Med Cruise conference.

The event takes place Sept. 19 and 20 at FIL, the Lisbon Exhibition and Congress Centre.

The conference agenda is available here, and registration is open here. Early bird rates for conference packages end July 6.

Carnival charts San Diego after 7-year gap

From San Diego, Carnival Miracle will operate a variety of cruises, to Baja, the Mexican Riviera, Hawaii and the Panama Canal

Mexican Riviera, Baja, Hawaii

The ship will operate a winter schedule of three- to 15-day voyages from December 2019 to February 2020. The schedule kicks off with a seven-day cruise to the Mexican Riviera departing Dec. 1, 2019, and also includes two longer 'Carnival Journeys' voyages. These 14- and 15-day Hawaii adventures sail Dec. 8, 2019, and Jan. 17, 2020.

Carnival Miracle’s San Diego-based program also includes a pair of five-day cruises that spend two days in Cabo San Lucas, departing Dec. 22, 2019, and Jan. 12, 2020, along with two three-day getaways visiting Ensenada on Dec. 27, 2019, and Jan. 3, 2020.

There’s also a special four-day New Year’s Baja Mexico cruise departing Dec. 30, 2019, as well as a six-day cruise that includes two days in Cabo San Lucas and a day-long visit to Ensenada departing Jan. 6, 2020.

Panama Canal cruise

The schedule concludes with a 13-day Panama Canal 'Carnival Journeys' cruise that leaves San Diego Feb. 1 and arrives in Miami Feb. 14, 2020.

Carnival Cruise Line is the leader in West Coast cruising with three year-round ships carrying more than 500,000 passengers annually from the newly renovated Long Beach Cruise Terminal. Carnival will further strengthen its commitment to Southern California when the new Carnival Panorama launches year-round seven-day cruises from Long Beach in December 2019.

Meyer Werft lays the keel for Saga's Spirit of Discovery

(Photo: Meyer Werft)
From left, Saga Group's Lance Batchelor, Ambassador Sebastian Wood and Meyer Werft's Tim Meyer with the 'lucky' coins

'Lucky' coins

Lance Batchelor, CEO of Saga Group; Sir Sebastian Wood, Britain's ambassador in Berlin; and Tim Meyer, managing director of Meyer Werft, placed a 'lucky' coin beneath the first block. It was stamped with Spirit of Discovery’s name, keel-laying date and 'S714,' its newbuild number at the yard. 

This first of 54 blocks weighs 320 tons and is 5.5 meters/18 feet high, 23.5 meters/77 feet long and 20 meters/65.6 feet wide.

The 58,250gt ship, scheduled for delivery in summer 2019, is the first of two newbuilds ordered by Saga Cruises. The second will follow in summer 2020. Each measures 236 meters/774 feet in length and 31.2 meters/102 feet at the beam.

'Both ships have been designed to epitomise Saga’s unique British boutique cruising concept and are the only small, new, luxury ships to be built for the British market,' Batchelor said.

Meyer now has capacity to deliver three ships a year

The first ship will be assembled in the yard's Building Dock I.

The activation of this dock means that Meyer can deliver three ships a year to various customers in 2019 and 2020, instead of two.

This means additional jobs will be available, Tim Meyer pointed out.