The launch is scheduled for the beginning of 2023.
'We are very pleased to officially partner with Versonix Seaware to provide a more seamless customer experience for our travel partners when booking with Azamara,' cruise line President Carol Cabezas said. 'We’re focused on creating a smooth transition for travel advisors and guests to our new Seaware reservations platform.'
Versonix Seaware has powered reservations for more than 20m passengers and 100 ships around the world each year. The reservation platform provides a customer centric and revenue management driven solution to achieve consistent results. It serves as a common point for all distribution channels including OTA, GDS, B2B, B2C and contact center, with seamless integration.
'Versonix Seaware will be arming Azamara to deliver world class service to travel agents and guests, while providing a seamless and hassle-free reservations booking experience,' said Yuri Polissky, chief operating officer, Versonix. 'In addition, Versonix Seaware will enable Azamara to enhance its destination immersion experiences even further.'
Travel advisor training
In advance of the system going live, travel advisors currently enrolled with Azamara will receive training, along with their personal log-in details.