Some guests, employees and crew at the three brands could be impacted.
'Low likelihood of the data being misused'
Working with its cybersecurity consultants, Carnival Corp. said it took steps to recover its files and has evidence indicating a 'low likelihood of the data being misused.'
A major cybersecurity firm was engaged to investigate the matter and law enforcement and regulators were notified.
The investigation is ongoing.
Aim to identify those impacted within 30-60 days
Carnival Corp. said it is working as quickly as possible to identify the guests, employees, crew and other individuals whose personal information may have been impacted. This process is expected to be completed within the next 30 to 60 days and then the company will send notifications to potentially affected individuals whose current contact information is available. Along with those individual notices, affected individuals will be offered complimentary credit monitoring, as appropriate.
Meanwhile, the company has posted website notices at each brand and established a dedicated call center to answer questions (US toll-free +1-888-905-0687, 9 a.m. to 9 p.m. ET Monday through Friday). Individuals outside the US may email questions to [email protected] and request a call center representative respond by phone.
When the investigation is complete, callers may confirm whether or not their information was affected.