Enterprise-grade software solution
The DeCurtis Experience Platform (DXP) is an end-to-end, enterprise-grade software solution that enables location and proximity-based services to assist in operational efficiency, experience enhancement and customer engagement. A few areas covered by the current iteration of the DXP are activity and voyage reservations, free-flow embarkation and disembarkation modules, e-mustering, food & beverage reservations and ordering, table management, wayfinding, cabin/housekeeping notifications, youth activities and safety solutions.
'Shamrock’s long track record of working with companies focused on improving customer experiences coupled with their understanding of our business objectives and strategy make them the perfect partner for us,' said David DeCurtis, founder and CEO of DeCurtis Corp. 'This investment will enable us to scale our growth effectively, to continue to enhance our technology suite and to enable us to expand our solutions into additional verticals well beyond the cruise and hospitality verticals.'
DeCurtis software is used by operators such as Norwegian Cruise Line, Carnival Cruise Line, Royal Caribbean International and Crystal Cruises, among others. The DXP installation does not require a drydock, enabling a cost-efficient and flexible foundation to reduce friction and enhance travelers' experience from before the cruise to long after.
'In May 2018, we partnered with DeCurtis Corporation and launched Cruise Freedom, our technology platform aimed at enhancing the guest experience from booking to disembarkation,' said Frank Del Rio, president and CEO of Norwegian Cruise Line Holdings. 'While personal interaction will never be replaced with technology, the seasoned professionals at DeCurtis have provided us with a software solution that will empower our team to provide guests with seamless and unforgettable vacation experiences.'
Shamrock Capital Partner Andy Howard called DeCurtis Corp. an 'industry leader at the forefront of helping its clients increase operational efficiency and enhance the customer experience through its innovative technology.' He added: 'We look forward to partnering with the DeCurtis team to realize its larger vision and ultimate growth aspirations.'
DeCurtis Corp. has approximately 170 employees and offices or presence in Orlando, Miami and Raleigh (North Carolina), along with Bangalore and Jaipur, India. The company was selected as 'Supplier of the Year' in the 2012 Seatrade Cruise Awards.
Q Advisors, a global technology, media and telecom investment banking boutique, represented DeCurtis on the transaction.