d-flo helps customer-focused travel companies communicate better and deliver a formidable experience – throughout each step of the booking journey.
In 2014 we pioneered customer communications management for travel, and today we’re still leading this industry. No other customer communications solution is focused on helping the travel industry drive customer loyalty and revenue. Being 100% independent and 100% committed to customer communications ensures our customers can rely on us to provide them with our undivided attention. Amongst d-flo’s large and continually growing customer base are the award-winning cruise companies: Hurtigruten, Lindblad Expeditions and Riviera Travel.
Immersive Communication Journeys
Through our TravelComms platform, we help cruise lines implement dynamic and data-driven guest communication journeys. Combining ultra-personalisation with multi-channel communication and advanced digital capabilities, TravelComms provides quick-win solutions - and a complete end-to-end journey - to cover post-booking, embarkation, on-board, disembarkation and post-voyage. Driving deep guest immersion and engagement, our TravelComms solutions enable brand differentiation and maximise revenue from up-sales, repeat sales and recommendations.