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Ambassador teams up with Cruisewatch to boost customer satisfaction

Cruisewatch technology can free up agents' time by automating tasks requiring considerable effort
Ambassador Cruise Line and formed a strategic partnership that will see advanced text analytics capabilities used by Ambassador to enhance its customer service.

By analyzing customer requests and automatically understanding their content and customer sentiment, allows cruise lines to deliver a personalized and efficient service. 

Promptly addressing customer requests

Ambassador is dedicated to simplifying the cruise booking process and providing outstanding service to our guests,’ said Phil Gardner, CCO, Ambassador Cruise Line. ‘Teaming up with allows us to leverage their advanced text analytics capabilities, enhancing our ability to understand and address guest requests promptly and effectively.

‘Our partnership with strengthens our commitment to delivering exceptional service to all those who book a sailing with us,’ he added.  

Lowering contact volumes 

The technology's purpose is to deliver the relevant information to each customer at the right moment, helping to lower contact volumes and free up valuable time to provide personal advice to each customer.

The ultimate aim is to increase customer satisfaction while also optimizing costs and sales. 

Markus Stumpe, CEO,, said, ‘'s cutting-edge text analytics technology is designed to cater to the diverse needs of the travel industry, including cruise services. By leveraging our expertise, we can help Ambassador improve its customer service processes, streamline operations, and provide an exceptional cruise booking experience for their customers.’