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Survitec launches centralised cruise support hub

James Drummond
Survitec's new dedicated cruise centre is 'capable of ensuring all our cruise customers’ safety requirements are less complex to manage,' CEO James Drummond said
As a part of a multimillion-dollar investment, Survitec restructured its cruise business to provide a centralised, dedicated customer service, procurement, training and support hub.

The company focuses on newbuild design and product development through life asset management programs, drydock solutions and project management, in addition to bespoke training programmes.

'The cruise sector is expanding with a significant number of newbuilds due to enter service, yet the industry remains fragmented, served by a myriad of regionally-focused suppliers and agents,' said James Drummond, CEO, Survitec. 'With so many separate individual transactions to deal with, the current process is not only logistically challenging but can be costly.

‘We have achieved a single, dedicated cruise centre capable of ensuring all our cruise customers’ safety requirements are less complex to manage and more commercially effective.’

Improved operational efficiency

‘The immediate goal is to improve operational efficiencies for the cruise ship owner,' said Mark Baines, Survitec VP Americas, who leads Survitec Global Cruise. 'By removing their reliance on internal resources and local suppliers, we eliminate their administrative burden thus reducing the cost of compliance.’

Survitec will officially launch Survitec Global Cruise during Seatrade Cruise Global.

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