The training modules will be delivered by EHL’s certified trainers to cover essential skills and the advanced knowledge required to deliver superior customer experiences.
Additional activities will be conducted on board by trained managers to elevate the foundation’s lessons and the programme will be further reinforced by online refresher courses.
EHL has additionally designed a ‘Leading Guest Experience’ module for Explora Journeys’ managers.
Developing a ‘culturally intelligent and sustainable service’
‘With our brand being created in Switzerland - the cradle of luxury hospitality - we are proud to partner with the world’s leading hospitality school EHL,’ remarked Michael Ungerer, CEO, Explora Journeys.
‘This partnership will offer our employees world-class luxury hospitality education and represents a significant step in ensuring that we continue to deliver exceptional guest experiences.
‘We believe that investing in training and development will enable us to create a distinct, culturally intelligent and sustainable service culture across the organisation.’
Innovative and practical
EHL was formed 125 years ago and is one of the world’s leading hospitality management schools with campuses in Switzerland and Singapore.
EHL Group CEO Markus Venzin explained, ‘We are delighted to partner with Explora Journeys to deliver innovative and practical training programmes that will equip their employees with the necessary skills to deliver exceptional customer experiences in the luxury hospitality industry.’
He said the programme is designed to ensure that Explora employees receive the ‘highest quality of education and training that will drive the company's growth and success.’
Venzin added, ‘Our expertise in luxury hospitality education combined with Explora Journeys' commitment to exceptional guest experiences is a perfect match, and we look forward to working together to create a service culture that is second to none.’
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