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Virgin picks Paysafe for processing customer credit card payments

Paysafe will help Virgin negotiate the issue of fraud and chargebacks through its dedicated in-house risk and chargeback teams
Virgin Voyages partnered with payments platform Paysafe, enabling travelers to quickly and securely pay for their cruise online by credit card.

Paysafe will allow Virgin to accept customers' payments in multiple currencies besides the U.S. dollar.

John Birdsall, senior director of corporate accounting at Virgin Voyages, said Paysafe covers ‘every aspect of their experience including booking their trip and making safe and secure online payments. Our partnership with Paysafe has helped create a smooth and seamless process.’

The payments platform provider has 20+ years’ card-not-present payments experience, including for travel merchants.

Mitigating risk

The risks associated with cruise travel payments – with cruises often booked several months in advance of passengers setting sail – will be mitigated by Paysafe, which has expertise in risk management for travel merchants. Its custom risk product for Virgin Voyages leverages Actuary’s T&E Risk Monitor to provide the merchant with full transparency on the holdback and release of funds for processed ticket sales, ensuring effective credit risk management. 

Paysafe will additionally help Virgin negotiate the issue of fraud and chargebacks through its dedicated in-house risk and chargeback teams. A cruise line relationship manager at Paysafe will enable the cruise line to overcome specific payments challenges.

We’re delighted to partner with Virgin Voyages, the latest venture from the iconic Virgin Group and its co-founder Richard Branson,’ said Afshin Yazdian, president of merchant solutions, Paysafe. ‘We look forward to supporting this unique travel brand’s growth by leveraging our travel payments experience to facilitate the reservation process for Virgin Voyages and its customers.’ 


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