Seatrade Cruise News is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

HAL makes 'Flight Ease' more user-friendly for agents

HAL makes 'Flight Ease' more user-friendly for agents
Holland America Line added a new look and enhanced features to its air booking program, Flight Ease, making it more user-friendly for travel agents to navigate, search and book flights.

According to HAL, the functionality of the site is now more intuitive, allowing agents to select departure and return flights separately, add a stopover flight segment, easily compare real-time flexible and restricted fares and review more detailed schedule displays.

Eva Jenner, vp North America sales, said the improvements resulted from agents' input.

Improved search filters help agents identify the best flight for clients based on preferred airlines, fare type, number of stops, departure time, price and duration.

A logic-driven calendar guides flight planning based on ship departure and arrival dates.

A newly designed schedule displays details about type of aircraft, connections and layover times.

Improved navigation helps users move easily across the booking flow from each step of the process including search, select departure, select return, summary and pay.

Flight Ease is available through Polar Online.

Flights booked through Flight Ease provide 24-hour assistance for questions and next port protection, which means that in case of airline delay or cancellation en route to a cruise, HAL will take care of any flight changes necessary to join the cruise at the next available port of call.

Two pricing options are available depending on clients’ travel needs. Flexible Fares provide the greatest leeway for changes with no fees to adjust a flight schedule, and airfare payment is due with the final cruise payment. Similar to other low-fare tickets, Restricted Fares are generally a lower price, have cancellation fees and require full payment for the air reservation at the time of booking.

 

Hide comments
account-default-image

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish